Service Structure + Terms and Conditions

 

Bookings

- Once your name has been con0irmed via our website booking system you have 24 hours before your class/social play session starts to cancel it or move it to a different day, failing to do so will result in a lesson/social play credit forfeit.

- All class/social play bookings will be displayed on our Whatsapp community group and/or our website.

Equipment 

      - Clients are allowed to borrow paddles for their 0irst 10 classes (trial excluded). After that, they are encouraged to purchase their own. Our School sells Ocean Air, Sexy Brand, Paar and Zeiq.

- Nets, balls and paddles are supplied by SBTS for lessons and complementary Social Play when possible.

Classes

- Our School offers group classes of 1 coach to 4 students or 1 coach to six students ratio.

- In the case where there is more students than more students than the ratio allowed, SBTS must either extend the length of the class or add a second coach/assistant coach.

- When classes are not full, SBTS can merge classes and differentiate skills within the class.

Payments

- All payments can be made through our website www.sydneybeachtennis.com.au or through an app called “Scheduling” (recommended).

- Lesson pack fees are to be paid before your 0irst class (trial excluded). Drop in attendances are to be paid through our website booking system or the “Scheduling” app (recommended).

Fees and Packages for 6 student sessions

- Drop In Class (6 students): $35 Participants are to book their spot through our website or our “Scheduling” app where there is space. It is recommended to reach out to the school before booking a session as when racquet sports or volleyball background is present, the student may be able to enter a class other than the Beginners A (0irst timers). You can contact Cristian directly on 0423353330. Clients can reschedule classes with a minimum of 24 hrs notice through our website or the app “scheduling" to a lesson of the same or similar level to their original one if they need to, failing to do so will result in students forfeiting their lesson credits. Drop in classes do not expire.

- Beach Tennis Lover Pack (10 group classes): $220 Students are required to choose 2 sessions during the week where they will be attending class. SBTS will secure the spots to the allocated lesson times and all lessons will be automatically booked for consecutive weeks. Clients can reschedule classes with a minimum of 24 hrs notice through our website or the app “scheduling" to a lesson of the same or similar level to their original one if they need to, failing to do so will result in students forfeiting their lesson credits. All credits must be used within 7 weeks of the lesson pack purchase. This pack is not to be shared with anyone else.

- CommiAed Pack (10 group classes): $240 Students are to attend a minimum of 1 time per week and must allocate a timeslot where they will be attending. SBTS will secure the spots to the allocated lesson times and all lessons will be automatically booked for consecutive weeks. Clients can reschedule classes with a minimum of 24 hrs notice through our website or the app “scheduling" to a lesson of the same or similar level to their original one if they need to, failing to do so will result in students forfeiting their lesson credits. All credits must be used within 12 weeks of the lesson pack purchase. Only one student can use this pack and is not to be shared with anyone else.

- Flexible Pack (10 group classes): $300 Students do not need to allocate a day where they will be attending, but they are required to book a session through our website or our “Scheduling” app (recommended). Clients can reschedule classes with a minimum of 24 hrs notice through our website or the app “scheduling" to a lesson of the same or similar level to their original one if they need to, failing to do so will result in students forfeiting their lesson credits. All credits must be used within 6 months of the lesson pack purchase. Only one student can use this pack and it is not to be shared with anyone else.

- First Timer Pack (5 group classes): $150 Students do not need to allocate a day where they will be attending, but they are required to book their spot through our website or our “Scheduling” app (recommended). SBTS will secure the spot on the previously booked class, unless clients reschedule this session with a minimum of 24 hours notice through our website or through the “Scheduling” app (recommended) to a lesson of the same or similar level to their original one if they need to, failing to do so will result in students forfeiting their lesson credits. All credits must be used within 10 weeks of the lesson pack purchase. Only one student can use this pack and it is not to be shared with anyone else.

- Couples Pack (16 group classes, 12 weeks expiration): $384 Each person of the pair is to attend a minimum of 1 time per week and must allocate a timeslot where they will be attending. SBTS will secure the spots to the allocated lesson times and all lessons will be automatically booked for consecutive weeks. Clients can reschedule classes with a minimum of 24 hrs notice through our website or the app “scheduling" to a lesson of the same or similar level to their original one if they need to, failing to do so will result in students forfeiting their lesson credits. If clients cannot attend their usual class they must reschedule a lesson of the same level to their original class, this can all be done through our website or the “Scheduling” app (recommended). All credits must be used within 12 weeks of the lesson pack purchase. 2 students can use this pack and it is not to be shared with anyone else.  

         Fees and Packages for 4 student sessions

- Drop In Class (4 students): $37 Students attending these sessions are to be invited to them as they require a speci0ic level. A conversation with the school manager is required prior attending one of these classes and once arranged a link will be sent to pay. Once arranged, students can manage their bookings through our website or the “Scheduling” app (recommended).

- 4 Person Class Pack - 2 x per week (10 group classes, 7 week expiraLon): $300 Students are allocated to 2 sessions per week of a maximum of 4 students per class. They can purchase this deal only after having a conversation with the school manager previously. Once arranged, a link will be sent where payment is then made. SBTS will secure the spots to the allocated lesson times and all lessons will be automatically booked for consecutive weeks. Clients will be able reschedule these sessions with a minimum of 24 hours notice through our website or through the “Scheduling” app (recommended). Failing to do so will result in students forfeiting their lesson credits. If clients cannot attend his usual class they must reschedule a lesson of the same characteristics and level to their original class. This can all be done through our website or the “Scheduling” app (recommended). All credits must be used within 7 weeks of the lesson pack purchase. This pack is not to be shared with anyone else.

- 4 Person Class Pack - 1 x per week (8 group classes, 10 week expiraLon): $264 Students are allocated to 1 session per week of a maximum of 4 students per class. They can purchase this deal only after having a conversation with the school manager previously. Once arranged, a link will be sent where payment is then made. SBTS will secure the spot for the allocated lesson times and all lessons will be automatically booked for consecutive weeks. Clients will be able reschedule these sessions with a minimum of 24 hours notice through our website or through the “Scheduling” app (recommended). Failing to do so will result in students forfeiting their lesson credits. If clients cannot attend their usual class they must reschedule a lesson of the same characteristics and level to their original class. This can all be done through our website or the “Scheduling” app (recommended). All credits must be used within 10 weeks of the lesson pack purchase. This pack is not to be shared with anyone else.

- 4 Person Class Pack - 1 x per week (4 group classes, 6 week expiraLon): $140 Students are allocated to 1 session per week of a maximum of 4 students per class. They can purchase this deal only after having a conversation with the school manager previously. Once arranged, a link will be sent where payment is then made. SBTS will secure the spot for the allocated lesson times and all lessons will be automatically booked for consecutive weeks. Clients will be able reschedule these sessions with a minimum of 24 hours notice through our website or through the “Scheduling” app (recommended). Failing to do so will result in students forfeiting their lesson credits. If clients cannot attend their usual class they must reschedule a lesson of the same characteristics and level to their original class. This can all be done through our website or the “Scheduling” app (recommended). All credits must be used within 6 weeks of the lesson pack purchase. This pack is not to be shared with anyone else.

All lesson packs give the clients a minimum of 2 weeks where they can reschedule their classes in case of short trips away, up to 1 rained out session, COVID isolation and other circumstances.

Social Play

- This service does not have any cost for those who currently are participating in any lesson pack plans.

- 10 sessions are to be purchased through our website or the “Scheduling” app (recommended).

- Drop in sessions can also be purchased via our website or the “Scheduling” app (recommended).  

 

Cancelations and Make up classes

Weather:

- SBTS can decide to cancel any event if the heat is 38 degrees Celsius or above 

- SBTS may decide to cancel any event if the rain does not allow play. Light shower is considered as suitable to coach (this is to the discretion of the coach) 

- When 2 or more rained out/COVID isolation/coach unavailable sessions happened within the period of a lesson pack. SBTS will extend the expiration period for another week 

- All weather related cancellations are solely to the discretion of SBTS

Illness:

- SBTS may decide to cancel any event if the coach is un0it to deliver his scheduled classes

All of the above cancellations must be done with a minimum notice of 30 minutes prior the commencement of the class via text message.

Make up class:

- Students can reschedule their class and be eligible for a make up class when canceling through our website or the “Scheduling” app (recommended) with a minimum notice of 24 hours. The make up session has to be done within their Lesson Pack period. 

- When canceling a session through the website or the “Scheduling” app with 24 hours notice, that lesson credit will be added as an unbooked credit remaining in your Pack of classes. It is encouraged to reschedule a class over canceling it so that you don't miss out on the class you belong to. All this must be done within the expiration period allocated to your pack, failing to do will result in a forfeit. 

- Students can cancel their scheduled class at any point in case of an unforeseeable circumstance. I.e.: Injuries that prevent students from performing the lesson safely, last minute emergencies that prevent students from being present, etc. In this case a medical certificate is required.

Credit Hibernation:

- Students can freeze their credits if they suffer major injuries or illnesses. These must be supported by medical certi0ication. SBTS may also freeze a client's credits when traveling, only when this period is of 3 weeks or more.